Effective Date: 09/04/2025

Welcome to Petastic! These Terms of Service govern your use of our website located at petastic.com.au, operated by Petastic.

By accessing or using our site, you agree to these Terms. Please read them carefully.

1. About Us

Petastic is your go-to destination for pet supplies, toys, leashes, treats, accessories, and more. If you have questions or concerns, contact us at hello@petastic.com.au.

2. Orders & Payments

• We accept card payments, Apple Pay, and Google Pay.
• All prices are in Australian Dollars (AUD) and include 10% GST.
• Orders are final once placed. However, if your item hasn’t shipped yet, we’ll do our best to help—just reach out to hello@petastic.com.au.

3. Shipping & Delivery

• We ship Australia-wide only.
• Standard delivery time is 1–5 business days from dispatch.
• You’ll receive tracking details once your order ships.

4. Returns & Refunds

We accept returns for products that are damaged or not as described.

• Return requests must be made within a reasonable time of receiving your order.
• Return shipping costs are the responsibility of the customer.
• Please contact us before returning any items to arrange the return process.

5. User Accounts

• You don’t need an account to shop, but creating one makes tracking orders easier.
• Users of all ages are welcome.

6. Product Information

We do our best to describe products accurately, but:

• Colours may vary depending on screen settings.
• Products may not appear exactly as pictured.

We are not liable for slight discrepancies in appearance.

7. Limitation of Liability

To the fullest extent permitted by law, Petastic will not be held liable for any indirect, incidental or consequential damages arising from the use of our website or products.

8. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page, and continued use of the website means you accept the changes.