Effective Date: 09/04/2025

At Petastic, your privacy matters. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our website.

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1. What We Collect

When you shop with us or interact with our site, we may collect:

• Name, address, phone number, email

• Payment information (handled securely via third-party providers)

• Order history and preferences

• Website usage data (via cookies and analytics tools)

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2. How We Use Your Information

We use your information to:

• Process and fulfil orders

• Communicate with you about your purchase

• Provide customer support

• Send newsletters and promotions (only if you’ve opted in)

• Improve our website and services

We never sell your data.

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3. Third-Party Services

We use trusted third parties such as WooCommerce, payment gateways, and shipping providers to help operate our business. These providers only receive the data necessary to perform their services.

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4. Cookies & Tracking

Our site uses cookies to:

• Analyse traffic and usage patterns

• Improve site performance

• Personalise your experience

You can control or disable cookies in your browser settings.

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5. Data Storage & Security

Your data is stored securely through our platform providers. While no online service is completely immune to risks, we take reasonable steps to safeguard your information.

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6. Your Rights

You have the right to:

• Request access to your personal data

• Correct or update your information

• Ask us to delete your data

To make a request, contact us at hello@petastic.com.au.

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7. Legal Compliance

We comply with applicable privacy laws, including the Australian Privacy Act 1988. If we begin offering international sales, we will review our compliance obligations under the GDPR.

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8. Changes to This Policy

We may update this policy to reflect changes in our practices. Any changes will be posted on this page.