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FAQs

Frequently Ask Questions

Common Questions

FAQs

Yes, we proudly ship to every corner of Australia! No matter where you are, we’ll get your pet supplies to you quickly and safely.

Delivery times typically range from 3-7 business days, depending on your location. We strive to get your order to you as fast as possible.

We have a return policy that allows returns within 30 days of purchase. Conditions apply, so please refer to our return policy for more details.

Our products are selected with care, but we recommend checking each product’s description and consulting with your vet if you have any concerns.

We occasionally have special promotions and discounts. To stay informed, consider signing up for our newsletter.

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Order & Payment

FAQs

We accept Visa, Mastercard, AMEX, Google Pay, and Apple Pay.

Yes, tracking is available for most orders. We’ll provide you with a tracking number once your order has been shipped.

If there's an issue with your order, please contact our customer service team. We'll do our best to resolve the situation promptly.

We currently don’t have gift cards as an option on our website, but if needed, we can issue one manually. Please contact us for assistance.